We want you to feel completely confident when you shop with us. If, for any reason, you are unhappy with an item you have purchased, we will be happy to exchange it for an alternative product or refund you the full purchase price. Goods can be returned within 14 days of receipt. The goods must be unused in their original packaging with any hygiene seals untouched.

The quickest and easiest way to arrange returns is online. Click here and simply follow the instructions on your screen.

Alternatively call our courier service directly or contact bonprix to arrange free collection of your goods at this number 0871 384 1004.

Please have your customer number to hand

Please complete and enclose the return form from your delivery note inside your parcel. When you use our courier service, where available, we will match the direct cost of returning the goods against handling and delivery charges already incurred by you so you incur no additional charges for returning your goods.

Any refund you receive for returned goods will be credited to the payment method used; your My Account or your credit/debit card as appropriate. If you added the item to your Bon Prix My Account, the refund will be reflected in your next monthly statement. If you have a balance outstanding, this, and the minimum payment amount will be amended. If the balance has already been paid, it will show as a credit.

Please note we will process your refund as quickly as possible but in some cases this can take up to 4 weeks.

It is at our sole discretion to accept a late return of goods, in which case we may charge a fee of £ 3.99 to cover our own processing costs. Your statutory rights are not affected.
For most items you have the legal right to cancel your order within 7 working days after the day on which you received your goods. However this right does not apply to certain items such as personalized products, perishable goods, and audio or video recordings or computer software which have been opened. Your statutory rights are not affected.