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About bonprix How long does delivery take? We aim to deliver within 6 working days from receipt of order. Please allow up to 15 days before raising a loss enquiry. On occasions there may be a minimal delay due to the fact that our products are dispatched from Europe. How much is postage & packing? Our delivery charge is always only £3.99, whether we send out your order in one or several packages. How can I return items? We want you to feel completely confident when you shop with us. If, for any reason, you are unhappy with an item you have purchased, we will be happy to exchange it for an alternative product or refund you the full purchase price. Goods can be returned within 14 days of receipt. The goods must be unused and in their original packaging with any hygiene seals untouched. Please complete and enclose the return form from your delivery note inside your parcel. When you use our courier service, where available, we will match the direct cost of returning the goods against handling and delivery charges already incurred by you so you incur no additional charges for returning your goods. The easiest way to arrange collection of your parcel is to call our courier service directly. Alternatively visit our website www.bonprix.co.uk or call our returns service on 0871 384 1004*. It is at our sole discretion to accept a late return of goods, in which case we may charge a fee of £ 3.99 to cover our own processing costs. Your statutory rights are not affected. For most items you have the legal right to cancel your order within 7 working days after the day on which you received your goods. However this right does not apply to certain items such as personalized products, perishable goods, and audio or video recordings or computer software which have been opened. Your statutory rights are not affected. How can I pay for my order? (Please allow 7 days for all payment methods) • Spread the cost over a longer period with My Personal Account With My Personal Account you have up to 56 days from your dispatch date, interest free, before you must pay. You will receive monthly statements detailing the balance of your account and the minimum payment details. You can choose to pay in one go or spread the payments to suit your budget. Settle your payments by debit/credit card, cheque or postal order. Please see below for more information about My Personal Account or click here. • Pay for your goods in full immediately By debit or credit card We accept payment by Maestro, Visa Debit, Mastercard or Visa. Your card number, card expiry date and the security code (the last three digits on the signature strip on the back of your card) are needed with your order. The issue number is also required for Maestro. Debit and credit cards will not be debited until goods have been dispatched. Payment by debit/credit card is limited to £400 per order (P&P included). By cheque or postal order If necessary, you may order by post and can pay by cheque or postal order. Please make cheques payable to bonprix, write your name and address on the back, enclose with your written order and send to bonprix PO Box 1197, Liverpool, L69 3NS. For security reasons your cheque or postal order is given directly to our bank upon receipt. We do not accept payment in cash or postal stamps. • Your payments can be made: - By clicking on My Personal Account. Log into your account online and settle your payments by debit/credit card - By calling us on 0871 384 1004 (Monday to Saturday from 8am to 8pm and Sunday from 9am to 6pm) - By completing the payment slip attached to your statement and posting it along with a cheque, a postal order or your debit/credit card details to bonprix, P.O. BOX 1197, Liverpool L69 3NS (cheques should be made payable to bonprix with your account number and address written on the reverse). Please ensure that your payment reaches us on or before the date shown on your statement, allowing at least 7 working days if sent by post. What is Mastercard SecureCode? Mastercard SecureCode is a service that lets you shop online with added confidence when you use your Mastercard or Maestro. It works with your existing card. During the checkout process, Mastercard SecureCode confirms your identity when you make a purchase at participating online stores. You just register your card just once with your card provider, and set up a password. Then whenever you make purchases at participating online stores like bonprix, and quote your card number, a Mastercard SecureCode window will appear asking you to enter your password. Your identity is verified and the purchase is secure. To activate Mastercard SecureCode in your Mastercard, or to learn more, contact the financial institution that issued your card. What is Verified by Visa? Verified by Visa is a service that lets you shop online with added confidence when you use your Visa. It works with your existing card. During the checkout process, Verified by Visa confirms your identity when you make a purchase at participating online stores. You just register your card just once with your card provider, and set up a password. Then whenever you make purchases at participating online stores like bonprix, and quote your card number, a Verified by Visa window will appear asking you to enter your password. Your identity is verified and the purchase is secure. To activate Verified by Visa in your Visa card, or to learn more, contact the financial institution that issued your card. How are returns reimbursed? Reimbursement depends on how you paid for your order:
Can I change or cancel my order? Should you wish to change or cancel your order and/or address details, please contact us before 5 pm after your order has been submitted. We cannot guarantee your contact via the website will be registered before the 5pm deadline. We are unable to cancel an order after it has been invoiced for dispatching. Do you deliver outside the UK? We regret that we can only deliver to the UK mainland and Northern Ireland. Some remote areas may be excluded. Can I use an alternative delivery address? Our courier cannot at the moment support alternate delivery addresses. Should you want your parcel delivered to a different address, please use the contact page to inform us of the new address before you place your order. Can I order items from the catalogue online as well? Absolutely! Simply use our online order form to enter the item details, such as item number, colour, size, etc. How can I contact bonprix? Should you require further assistance please contact our customer service hotline on 0871 384 1004. If you would prefer to send us an email click on "Service" at the top of this page and then "Contact us" on the left hand side. About My Personal Account What is My Personal Account? Make your shopping easier with My Personal Account. If we open an account for you, we will give you a credit limit (minimum £100). You are in control of how much you pay and when (Terms & Conditions apply). bonprix will send you a statement each month detailing the balance of your account, and the minimum payment and due dates. All we ask is that you meet the minimum payment each month, which is 1/20th (5%) of the total balance or £5, whichever is the greater amount. This needs to be done within 14 days of receiving your statement, and a service charge of 2.2p per £1 (29.8% APR) will be added to any outstanding balance that remains on your account. How do I register for My Personal Account? You can register by visiting My Personal Account. Select register now and follow the instructions provided. If you have not shopped with us before you will have to select My Personal Account as a payment method. If you are experiencing any difficulty registering for My Personal Account, please contact us. What is my balance? Your balance is the outstanding amount you still owe to bonprix. You can check your balance with My Personal Account online or on your monthly statement. How is my balance calculated? If you have an outstanding balance, we will send you a monthly statement showing the amount you owe. If you have a personal account and are registered with My Personal Account, you can check your balance online. Your balance is calculated on a daily basis and will show any payments, returns and new items. When your statement is produced it will include any Total Cover payments, postage and packing charges, and any interest charges (interest charged at APR 29.8%). How much do I have to pay? If you are registered with My Personal Account simply check your minimum payment on your Account Summary page and then make your payment. If you have a balance you will be sent a statement. You will only be sent a monthly statement if you have an outstanding balance. The statement will show the payment amount. What is my minimum payment? When is it due? Your minimum payment and the due date are shown at the bottom of your current statement. We will send you a monthly statement when there is a balance on your account or you can view your statement from the account summary page in My Account. The minimum monthly payment is 1/20th (5%) of the total balance or £5, whichever is the greater amount. Payments are rounded down to the nearest pound. You can choose to either settle your account in full or spread the cost by paying just the minimum amount. Please check your statement for any additional charges, such as interest and fees. Have you received my payment? We send a monthly statement by post which will show all recent transactions including payments. Please ensure that your payment reaches us on or before the date shown on your statement, allowing at least 7 working days if sent by post. Missed payments? Should you fail to make a payment or pay less than the minimum amount due, we or someone acting for us have to remind you, we reserve the right to affect an administrative charge to cover our costs. The current charge is £12.00 in all cases but this is subject to variation to cover our costs at any time. You will be given notice of any change in our administration charges. We also reserve the right to restrict or refuse credit. |
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