bonprix is a trading name of Freemans plc, Registered in England & Wales no. 321643, Registered Office : Ingleby Road, Bradford, West Yorkshire BD99 2XG

How to order
 Order from the comfort of your own home!

• Call our hotline: 0871 384 1004*, our customer service agents are ready to take
   your call Monday-Saturday from 8 am - 8 pm and Sunday from 9 am - 6 pm.

* Maximum price per minute to BT customers is 8 p. Prices of calls from
   non-BT lines or mobiles may vary. Call costs can be checked with your
   phone company.

• Shop around the clock at www.bonprix.co.uk! 24 hours a day!

Home delivery
We aim to deliver within 6 working days from receipt of order.
Delivery is subject to availability. Your parcel will be delivered by the couriers Hermes. A delivery charge of £3.99 per order will be added to cover postage and packaging.
Please note that we can only deliver to the UK mainland and Northern Ireland. We regret that some remote areas may be excluded. We cannot be held responsible if the delivery address provided to us is incorrect. Once the goods have been delivered to the stated address, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the exchange and returns policy referred to below, you must keep good care of the goods pending their return to us and return them unused in their original packaging with any hygiene seals untouched.

Payment
All prices and charges are shown in pounds sterling. They include any VAT payable but exclude delivery charges. Purchases are considered effective 14 days after delivery and the corresponding invoice is binding.

For more information about our payment methods, see our FAQ

My Personal Account Terms & Conditions
My Personal Account (the bonprix personal account) is provided by bon prix. It is available on acceptance by us to UK residents aged 18 and over and is subject to the terms & conditions of the credit agreement.

Only one account can be held per postal address.

We will perform a credit check when you apply for My Personal Account.

We require your correct postcode to perform a credit check and open your personal account.

We will search the files of credit reference agencies who will record the search and we may share information (including credit performance data) about you and the conduct of your personal account with them and with other lenders and relevant third parties. We check everyone’s details with fraud prevention agencies. If anyone gives us false or inaccurate information or we suspect fraud, we record this. We and other organisations use such records, together with records which relate to members of your household and those with whom you are financially linked, to make decisions about credit. This information will also be used to prove identity, for money laundering prevention and fraud prevention purposes.

If you require details of the credit reference agencies from which we obtain, and with which we record information about you, please call us on 0871 384 1004. Our lines are open from 8 am to 8 pm, Monday to Saturday, and from 9 am to 6 pm, Sunday. Maximum price per minute to BT customers is 8 pence. Prices of calls from non-BT lines or mobiles may vary. Call costs can be checked with your phone company.

We may also trace your shopping habits to improve our website, the quality of products offered to our customers and the bonprix shopping experience in general.

We will send you a statement when you purchase goods with us. Payments are to be made monthly.

The minimum monthly payment is £5 or 5% of the outstanding balance, whichever is the greater amount. You will be advised of your credit limit and minimum payment on your statements.

Interest will be charged from the date of purchase until the balance is cleared.
The rate is typical 29.8% APR (variable).

If you do not keep your personal account up to date and fall behind with payments, we reserve the right to make an administration charge for the costs we incur in dealing with any breach of the credit agreement (this will typically be £12 or less). This may include the costs of sending you a reminder letter or any other type of letter, the costs of dealing with a cheque that bounces or any other failed method of payment, the costs we incur in transferring your account to a debt collection agency, or any other costs we incur.

For more information about My Personal Account: click here.


14 days home approval and how to return
We want you to feel completely confident when you shop with us. If, for any reason, you are unhappy with an item you have purchased, we will be happy to exchange it for an alternative product or refund you the full purchase price. Goods can be returned, unused in their original packaging, within 14 days of receipt. Please complete and enclose the return form from your delivery note inside your parcel. The easiest way to arrange collection of your parcel is simply call our courier service. Alternatively you can visit our website  by clicking here. We will match the direct cost of returning the goods against handling and delivery charges so you incur no additional costs. It is at our sole discretion to accept a late return of goods, in which case we reserve the right to charge a fee of £ 3.99 to cover our own processing costs. Your statutory rights are not affected. Due to circumstances beyond our control, prices may have to be altered up or down, including as a result of an alteration in the rate of VAT. Some products may have been offered elsewhere at other prices. The formation, existence, construction, performance, validity and all aspects of the contract between us shall be governed by English law and the parties submit to the non-exclusive jurisdiction of the English courts. For most items you have the legal right to cancel your order within 7 working days after the day on which you received your goods. However this right does not apply to certain items such as personalized products, perishable goods, and audio or video recordings or computer software which have been opened. Your statutory rights are not affected.

Any refund you receive for returned goods will be credited to the payment method used; your My Account or your credit/debit card as appropriate. If you added the item to your Bon Prix My Account, the refund will be reflected in your next monthly statement. If you have a balance outstanding, this, and the minimum payment amount will be amended. If the balance has already been paid, it will show as a credit.

Please note we will process your refund as quickly as possible but in some cases this can take up to 4 weeks.
Recycling Matters
We support the WEEE directive to promote the re-use, recycling and recovery of waste electrical items that should be recycled. Although we do not operate a take-back system ourselves, we have joined the Distributor Take Back Scheme (DTS), our registration ID being 3267. The DTS has financed the development of recycling collection points (known as ‘Designated Collection Facilities’) across the UK through the membership of the DTS. You can find your local recycling centre by looking online at www.recycle-more.co.uk and entering your town or postcode in the bank locator, or alternatively you can contact your local authority. The website also contains lots of useful hints to help you reduce waste, recycle rubbish and re-use household items you may have otherwise thrown away.

Recycling: First look for what your rubbish is made out of:
  

Plastics are capable of being recycled. The following symbolises the plastic type.
  

Privacy and Security
bonprix takes online security very seriously and is a registered secure site under the VeriSign Secured programme.

To protect your information we use a server certificate (also known as a digital certificate) to assure you of our identity, and Secure Sockets Layer (SSL) to encrypt data transmissions. This technology prevents you from inadvertently revealing personal information using an insecure connection. If you want to check our certificate/security you can do so by simply clicking the VeriSign Secured logo at the bottom right of your browser for more information.

At bonprix, we are committed to protecting your privacy and have published this data protection guide to ensure that you are fully aware of how and why we collect information from you, to whom such information is disclosed and what your rights are.
Data Protection
bonprix is committed to complying with all applicable data protection legislation.

We will make searches about you at credit reference agencies who will supply us with credit information as well as information from the Electoral Register. The agencies will record details of the search and whether or not credit is granted. We may use credit-scoring methods to assess your application and to verify your identity. Credit searches and other information which is provided to the credit reference agencies, about you and those with whom you are financially linked, may be used by us and other companies if credit decisions are made about you or other members of your household. This information may also be used for debt tracing and the prevention of money laundering as well as the management of your account.

Information held by the credit reference agencies may already be linked to records relating to members of your household and those with whom you are linked financially. For the purposes of credit scoring, you may be treated as financially linked and you will be assessed with reference to any associated records.

If we enter into a credit agreement with you we will also supply details of your agreement with us to the credit reference agencies, as well as any ongoing details of your account and how you manage it. If you do not repay on time or in full we will tell the credit reference agencies who will record details of the debt. All this information will be seen by other organisations carrying out later searches. You have the right of access to your personal record held by credit and fraud prevention agencies. We will supply their names and addresses upon request. We, the credit reference agencies and fraud prevention agencies may also use the records for statistical analysis about credit, insurance and fraud. We may make periodic searches of Group records, credit reference and fraud prevention agencies to manage your account with us, to take decisions regarding credit, including whether to make credit available or to continue or extend existing credit. These searches will not be available to other lenders for credit assessment purposes. We may share your personal data with other organisations.

We or they may contact you for marketing purposes by mail or telephone. If you no longer wish to receive our catalogues and/or other information from us or other organisations, please inform us by calling our customer hotline or by writing to bonprix, P.O. BOX 1197, Liverpool, L69 3NS stating your full name, postal address and customer number.

All the information covered by data protection applies equally to the customers of agents. In particular, the placing of orders for delivery to your address or an address other than your agents may result in a credit reference agency search being conducted, which will be recorded. We may disclose your information to our third party service providers. If you fall behind with your payments, we reserve the right to impose and administrative charge to cover the cost of any action we may take.

We may randomly monitor and record your calls to help to ensure we provide you with the highest level of service possible and to maintain our quality standards.

Should you require any further information, or have any questions about data protection, please contact us by writing to bonprix, P.O. BOX 1197, Liverpool, L69 3NS.